We charge a flat shipping fee of $8.50 per order, no matter the quantity. All puzzles are made to order then shipped from our factory in China. Each individual puzzle is printed and checked for defects before disassembly, then packed and shipped. We are proud to say that because of this meticulous process, have have not had a single complain regarding a missing or defected piece after shipping thousands of puzzles to happy customers around the world every month.

Please note that we do not own the shipping companies. In the rare occasion, delays may occur. In a situation such as this, we will assist with expediting the shipping.

  • United States: 8 - 14 days
  • Canada: 10 - 16 days
  • Singapore & Malaysia: 10 - 15 days
  • Australia & New Zealand 10 - 15 days
  • UK 10 - 15 days.

* Delivery estimates do not include 1 - 2 days processing time.
* Please contact us if the delivery time for your country is not listed.
* Please note that orders after the 10th of December can take up to 30 days

DELAYED DELIVERY

Please note that due to the current pandemic, on the rare occasion delivery can take up to 30 days. While this is beyond our control, we will assist to expedite delivery.

For packages that are tendered for delivery for a long time or if the status showed that nobody was home to collect the package, USPS can be contacted at the following numbers.

(+1 800) 222 1811
Call 1-800-ASK-USPS® (800-275-8777)

CUSTOMS & TAXES

Puzzlev.com is not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

TRACKING INFORMATION

Puzzlev.com will send you an email with a tracking number automatically once your order is shipped. Due to the nature of some economical shipping providers, a tracking number may not be available.

For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping. If you have any other questions, please contact us at hello@puzzlev.com and we will be more than happy to assist you.